FAQ

Orders and delivery

How can I cancel or amend my order?

If you would like to cancel or amend your order then please contact our customer service team on +44 (0) 2075810860 or info@jadutea.co.uk If the parcel has not been dispatched yet, we will do our best to cancel or amend your order.

My order is damaged. What should I do?

We are sorry to hear that and we would like to make up for that. Kindly get in touch with our customer service team on +44 (0) 2075810860 or info@jadutea.co.uk

Will you include an invoice with my parcel?

Yes, we add an invoice with every parcel. However, if you would like you can leave a note with your order that you would like to receive an invoice only via email. You can do it when you place your order.

What are your delivery options?

All our orders are delivered by Royal Mail or their partners in other countries. Please note that on some occasions, deliveries may be outside the times indicated below due to unforeseen circumstances.
Country Price Details
UK £3.95 on orders below £35.00 – UK Mainland Deliveries will be delivered within 1-2 working days (Monday to Friday) between 8:30am and 5:30pm. – Non UK Mainland Deliveries will be delivered within 2-4 working days (Monday to Friday) between 8:30am and 5:30pm. – Saturday Deliveries will be delivered between 8:30am and 1:00pm.
UK Free on orders above £35.00 – UK Mainland Deliveries will be delivered within 1-2 working days (Monday to Friday) between 8:30am and 5:30pm. – Non UK Mainland Deliveries will be delivered within 2-4 working days (Monday to Friday) between 8:30am and 5:30pm. – Saturday Deliveries will be delivered between 8:30am and 1:00pm.
EU £11.00 on all orders EU deliveries: 3 to 14 working days (Monday to Friday)
rest of the world £15.00 on all orders International deliveries: 5 to 14 working days (Monday to Friday)

About JADU

How big is the JADU box?

Rooibos-Creme-Brulee-JADU-Tea-gift-box JADU Box dimensions – external H x W x L 102mm x 102mm x 102 mm