Terms and Conditions

This page outlines the terms and conditions, which will apply, if you are using this website and/or placing an order with us. Please read these Terms and Conditions as well as our Privacy Policy carefully before continuing to use our website and before placing your order. We reserve the rights to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions, which apply shall be those, which you accepted when placing your order. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. The terms and conditions do not affect your statutory rights as a consumer.

1.  Information about us

www.jadutea.co.uk (“our website”) is operated by JADT Limited. We are registered in England and Wales under company number 8788893 and with our registered office at Heritage House, 34b North Cray Road, Bexley, Kent, DA5 3LZ, UK. When contacting us by post please send all mails to :
JADT Limited,
Unit 150,
4 Montpelier Street,
SW7 1EE.
Alternatively please contact us via email: info@jadutea.co.uk

2.  Use of our website

By using our website you agree to be legally bound by these terms, which shall take effect immediately on your first use of our website. If you do not agree to be legally bound by all the following terms please do not access and/or use our website.
We may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by JADT Limited. Your continued use of our website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
To register with www.jadutea.co.uk and purchase goods from our website, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.
We reserve the right to:
– decline a new customer registration or suspend a customer’s account at any time and at our sole discretion
– in our absolute discretion, to terminate your access to all or part of the services with or without notice
– in our absolute discretion, to discontinue the website or services, or any part thereof, at any time, with or without notice.

3.  Availability

All goods shown on our website are subject to availability. We make every effort to ensure the accuracy of the availability information on our website. Our acceptance of your order to purchase our goods is subject to their availability and our acknowledgement of order acceptance does not guarantee the delivery. We will let you know as quickly as possible and a full refund will be given in case if we are unable to deliver. Orders that include sold out items may be sent incomplete. Your card will be refunded and you will be notified as above.

4.  Price

The price of any product will be as quoted on our website at the time you place your order (plus a delivery charge), except in cases of obvious error. In this case we will inform you as quickly as possible after receiving your order and give you the option to reconfirm your order at the correct price, or to cancel it. If we are unable to contact you, we will treat the order as cancelled.
The prices quoted on this website apply only to products sold via this website. All prices include VAT, where applicable.

5.  Currency

All prices are shown in GBP

6.  Product information

Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the website are correct at the time when the information was entered onto the system, the information appearing on this website at any time may not reflect the exact position at the moment you place an order. Please be aware that the colours and appearance of our tea boxes and tea may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the colour of the product on delivery. All measurements and sizes are approximate, although we make every effort to ensure that they are as accurate as possible.

7.  Placing order

The Order Acknowledgement email and order number are our confirmation of your order with us. Completion of the contract between you and us will take place on dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it.
We will take all reasonable steps to ensure that your credit or debit card information (Confidential Information) is kept secure. However unless we have been negligent, we are not liable for any losses arising from unauthorised access by a third party to your Confidential Information.

8.  Payment

Where payment is made by credit or debit card, you authorise us to debit your card with the total cost of the Products selected including VAT and delivery charges. Any refunds made in respect of returns or cancellations will be made to the same card. Where payment has not been made in full, we may cancel your order and/or suspend any further deliveries to you.

9.  Delivery

Whilst we do our utmost to ensure your order is dispatched and delivered as promptly as possible, on rare occasions, orders can take longer than the suggested time frame. Where possible, should we be unable to dispatch an item within the designated time frame, we shall contact the buyer via email used to place the order. Once an item has been dispatched, as advised by the designated courier, in rare cases, items sent can take up to 15 working days to be delivered.

10.  Risk and Ownership

We retain ownership of all products ordered until they have been delivered to you. Ownership of and risk in all products shall pass to you upon delivery.

11.  Cancellation

You have the right to cancel or return your order up to 7 working days following receipt of your goods. This includes your right to cancel your order under the distance selling regulations. You will receive a full refund including the original postage and packaging for the order if the charge was levied with your original order and it is returned in full. If your order has already been dispatched please refer to our returns information. We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 30 days of the dispatch date. It must be in a saleable condition and in its original undamaged packaging. We will refund the price or replace the product. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you. This does not affect your statutory rights.
If you receive a product which is faulty or damaged please notify us immediately by one of the methods specified in the Contact Us section and return the relevant product to us together with a brief explanation of the fault or damage. Upon receipt of the Product, we will examine it to see if it is faulty or damaged. We may, as we think appropriate, either credit you with an appropriate sum in respect of the product or we shall (subject to availability) send you a replacement product. This does not affect your statutory rights.
All returned items must be sent to JADT Limited, Unit 150, 4 Montpelier Street, Knightsbridge,

12.  Our Refunds Policy

All refunds will be made to the debit or credit card on which the original purchase was made, within 30 days of the cancellation of the order or return of the goods. In the event that JADT Limited is unable to credit your original method of payment, we will contact you to arrange an alternate method of refund. On faulty products, after the 7 day cancellation period, we reserve the right to offer a spare part or repair where appropriate. We also reserve the right to offer a replacement item of similar or equal value.
You may cancel your order at any time and for any reason within 7 working days of delivery of the Products ordered. If you wish to cancel your order you must notify us of your wish to cancel in writing and you must return the Product(s) to us (at your expense) in their original wrapping, intact and accompanied by all accessories and documentation which were part of the delivery. We will refund any monies paid to us in respect of a cancelled order within 30 days of receiving your notice of cancellation.

13.  Customs

You are responsible for ensuring compliance with the laws of the importing country and for paying all applicable custom duties, taxes and import charges, when ordering goods for delivery outside the UK.

14.  Promotions and Special Offers

A valid promotional code must be entered into promotional code box in order for a promotion to be applied. JADT Limited cannot be held liable for not discounting the order if a valid code has not been entered. Only one code can be used per order.
Promotions cannot be used in conjunction with other offers, best offer will apply. Free standard postage applies only to UK orders.

15.  Indemnity

You agree to fully indemnify JADT Limited, our officers, employees, agents and suppliers, immediately on demand, from and against all claims, liability, damages, losses, costs and expenses arising out of any breach by you of these terms and conditions or by your use of this website, or the use of any other person accessing this website using your shopping account or your personal information.

16.  Liability

We are not liable for loss of profits, loss of business or other consequential, special or indirect loss, costs, expenses or other claims for compensation, whether caused by our negligence or not, arising out of or in connection with the Products or their use or resale by you. We are not liable to pay you any compensation other than a refund equal to the price of the Products that you have paid us for.
This clause is not intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence. The risk of damage or loss of the Products passes to you when delivery is made. Delivery is made at the time we leave the Products at the address specified by you. We cannot accept any claims beyond this point. All implied warranties and undertakings are excluded to the maximum extent permitted by law.

17.  Force Majeure

We are not liable to you for any failure or delay to supply or deliver or for any damage or defect to the Products that is caused by any event or circumstance beyond our reasonable control.

18.  Intellectual Property and Copyright

The content of our website www.jadutea.co.uk is protected by copyright, trademarks, database and other intellectual property rights. You may not copy, reproduce, republish, make available to the public, distribute or use for commercial purposes any of the materials or content of our website without written permission from JADT Limited.

19.  General

If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you), the validity, legality or enforceability of any other part of these conditions will not be affected.
We do not give any contractual rights to third parties, and the Contracts (Rights of Third Parties) Act 1999 will not apply to any contract between us.

20.  Governing law

The contract between you and JADT Limited for the purchase of products through our website will be governed by English law. The courts of England and Wales shall have the exclusive jurisdiction to resolve any dispute arising between us. This does not affect your statutory rights.